服务提供方 / Service provider
- 品牌 / Brand
- CNUData
- 公司法定名称 / Legal entity
- CHINACNU LIMITED
CHINACNU LIMITED - 注册地址 / Registered address
- 香港大角咀通州街111號雲之端1001室
Room 1001, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong - 登记编号 / Registration no.
- 79229685-000-11-25-5
- 适用法律及管辖 / Governing law & jurisdiction
- 香港特别行政区法律；香港特别行政区法院非专属管辖
Laws of the Hong Kong SAR; non-exclusive jurisdiction of the courts of Hong Kong SAR - 客服 / Support
- chinacnu01@gmail.com · +86 166 2121 2888
制度目的 / Purpose
本制度适用于 CHINACNU LIMITED 运营的 CNUData 平台、账户、订单和经 Antom 处理的支付。目标是预防欺诈、未授权交易、拒付、数据滥用以及色情、暴力、恐怖主义、违法或受制裁内容，并建立发现、处置、升级和留痕机制。
This policy applies to the CNUData platform, accounts, orders and Antom-processed payments operated by CHINACNU LIMITED. It governs prevention, detection, response, escalation and recordkeeping for fraud, unauthorised transactions, chargebacks, data misuse and prohibited or illegal content.
1. 职责与复核 / Ownership and review
公司指定运营负责人负责日常风险监控、异常订单复核、退款和争议处理；管理层至少每月复核交易量、授权失败率、退款率、欺诈率和拒付率。本制度至少每年及重大事件后复审。
The operations owner monitors risk, reviews unusual orders and handles refunds and disputes. Management reviews volume, decline, refund, fraud and chargeback rates at least monthly. The policy is reviewed annually and after material incidents.
2. 交易控制 / Transaction controls
控制包括账户验证、登录和设备/IP日志、速率与查询额度、订单金额和币种核对、地区与速度异常识别、重复付款检测及高风险订单人工复核。银行卡启用后使用 Antom 托管支付页及支持的 3DS 2 能力；仅在回调签名、订单号、金额和币种核验成功后开通服务，重复回调必须幂等。
Controls include account verification, login and device/IP logs, rate and usage limits, order amount and currency validation, geography and velocity checks, duplicate-payment detection and manual review. Once cards are enabled, Antom hosted checkout and supported 3DS 2 controls are used. Access is granted only after signature, order, amount and currency verification, with idempotent callback handling.
3. 监控阈值与升级 / Monitoring and escalation
公司在 Antom Dashboard 持续查看交易、退款、欺诈和拒付记录。任何未经授权交易投诉、异常集中失败、退款或拒付突然上升、账户接管迹象均立即暂停相关订单或账户并由负责人调查；接近 Antom 或卡组织预警阈值时联系 Antom 风控团队并采取收紧规则、强制 3DS、停止高风险流量等措施。
Transactions, refunds, fraud and chargebacks are monitored in Antom Dashboard. Unauthorised-payment reports, concentrated failures, refund or chargeback spikes and account-takeover signals trigger suspension and investigation. When Antom or card-network warning levels are approached, controls are tightened and Antom risk support is engaged.
4. 退款与争议 / Refunds and disputes
客服核对订单、账户、支付、交付和使用记录后按公开退款政策处理。拒付通知由负责人在规定期限内接受或提交真实证据；不得伪造交付或沟通记录。争议涉及的订单、登录、使用、通知、沟通和退款证据按法律、合同及卡组织要求保存。
Support validates order, account, payment, delivery and usage records under the published refund policy. Chargebacks are accepted or defended with genuine evidence within the required deadline. Relevant records are retained as required by law, contract and card-network rules.
5. 内容与数据使用控制 / Content and data-use controls
平台不提供公开用户内容发布。搜索、收藏和编辑内容仅在账户内可见。CNUData 不销售个人或消费者数据、批量邮箱或邮寄名单，不允许批量导出此类信息。色情、暴力、恐怖主义、极端主义、制裁规避、违法营销、隐私侵害、骚扰、数据抓取、转售及任何违法用途均被禁止。
The platform has no public user-content publishing. Searches, saved items and edits remain account-private. CNUData does not sell personal or consumer data, bulk email or mailing lists, or permit bulk export of such data. Pornography, violence, terrorism, extremism, sanctions evasion, unlawful marketing, privacy abuse, harassment, scraping, resale and illegal use are prohibited.
6. 检测、处置与举报 / Detection, action and reporting
系统使用权限控制、身份验证、速率限制、输入校验、日志和异常使用监测；必要时进行人工复核。违规内容或行为可被阻止、删除，相关功能或账户可被限制或暂停。用户可通过 chinacnu01@gmail.com 举报；涉及犯罪、重大泄露或法定义务时依法通知支付合作方、监管或执法机关。
Access controls, authentication, rate limits, input validation, logs and anomaly monitoring are used, with manual review where needed. Content may be blocked or removed and features or accounts restricted or suspended. Reports may be sent to chinacnu01@gmail.com; payment partners, regulators or law enforcement are notified where legally required.
7. 安全与记录 / Security and records
采用传输加密、最小权限、密钥与生产环境分离、备份、补丁和事件响应措施。本站不保存完整卡号或安全码。访问、订单、回调、退款、争议和处置日志仅供授权人员使用，并在法定或合同期限届满后删除或匿名化。
Controls include encryption in transit, least privilege, separation of keys and production, backups, patching and incident response. Full card numbers and security codes are not stored. Access, order, callback, refund, dispute and enforcement logs are restricted and deleted or anonymised after applicable retention periods.
8. 批准 / Approval
制度负责人：CHINACNU LIMITED 管理层
生效日期：2026-08-01
批准签字：____________________ 日期：____________________
Policy owner: Management of CHINACNU LIMITED
Effective date: 2026-08-01
Approved by: ____________________ Date: ____________________